Last Updated: 09 Nov 2023

Urban Digital Limited (“we,” “us,” or “our”) is the company behind FixMyDefect, committed to protecting the privacy of our users in accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

We may collect and process the following categories of personal information:

Contact Information: Name, email address, and phone number.
Account Information: Usernames, passwords, and other credentials used to access our services.
Defect Information: Details provided when reporting defects, including text descriptions and uploaded images.

2. Legal Basis for Processing

We process personal data based on one or more of the legal bases provided under the GDPR, such as the necessity of processing for the performance of a contract, compliance with legal obligations, and legitimate interests.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and improve our services, including FixMyDefect.
To communicate with you regarding your account, updates, and customer support.
To analyze usage patterns and improve our website and services.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. Your information may be shared with service providers assisting us in delivering our services, subject to strict confidentiality obligations.

5. Security

We implement security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal data.
• Rectify inaccuracies in your personal data.
• Erase your personal data.
• Restrict or object to the processing of your personal data.
• Data portability.

To exercise these rights, please contact us at dpo@fixmydefect.com or FixMyDefect Limited, SOAR Works, 14 Knutton Rd, Parson Cross, Sheffield S5 9NU

7. Data Transfers

If we transfer your data outside the UK/EU, we will implement appropriate safeguards to ensure its security and legality.

8. Cookies

We use cookies to enhance your experience on our website. You can manage cookie preferences in your browser settings.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at dpo@fixmydefect.com